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Unlock Campus Themeforest adv

 

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    simPRO Theme
    
    
    
    
    
    
    
    






simPRO Help Desk

Go, help yourself!

Announcements

simPRO announcements
  • New System Status page

    To improve transparency and communication with you about our systems, we’re launching a new System Status page...

    Read more ›

  • Support Hours during Christmas

    To improve transparency and communication with you about our systems, we’re launching a new System Status page...

    Read more ›

  • Customer Awards Nominations 2016

    To improve transparency and communication with you about our systems, we’re launching a new System Status page...

    Read more ›

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Helpguide
Live Chat

Need someone on your case?

No matter how good software is – or the training, it will never be perfect. To be bale to help you quickly to overcome an obstacle or to solve an actual software issue, created this form for you.

Please be as accurate and detailed as you can to help us helping you. We will respond within 24 hours of your submission.

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Support hours

24h Support

Monday - Friday

Australia

+61 7 3147 8777

1300 139 467 (Toll-free)

6.00am-6.00pm (AEST)

Monday - Friday

New Zealand

+64 9 801 0445

0800 100 854 (Toll-free)

8.00am-8.00pm (NZST)

Monday - Friday

United Kingdom

+44 203 137 4580

0800 622 6376 (Toll-free)

9.00am-5.00pm (NZST)

Monday - Friday

New System Status page
Posted by Sian Scott on 27 September 2016 11:09 AM

To improve transparency and communication with you about our systems, we’re launching a new System Status page: status.simprogroup.com

With this page you can get real-time updates on the performance of all our simPRO Service and Enterprise data centres, and major portals including eForms, simTRAC and the Helpdesk itself.

It will be the source of truth and your new go-to webpage for any major simPRO system issues in future.

You can also see handy information about our uptime statistics and history, and graphs of response times.

Plus you can get updates from this new page straight to your email – just click Subscribe in the top-right corner and enter your email address.

Read more about the System Status page on our blog, or visit the page now.

CSS
#notificationWindow {
        position: fixed;
        top:100px;
        left: 0;
        z-index: 10;
        margin-left: 33%;
        background: linear-gradient(45deg,#00315d 0,#000000 70%,#000000 100%);
        height: 0;
        border-radius: 6px;
        box-shadow: 0 0 10px rgba(0,0,0,0.3);
        overflow: hidden;
        transition: ease-in-out all .2s;
        opacity: 0;
    }
    #notificationWindow.active{
        min-height: 350px;
        width: 33%;
        height: auto;
        opacity: 1;
    }
    #notificationWindow .notificationTitle {
        color: #FFF;
        font-size: 18px;
        font-family: "Open Sans",sans-serif;
        font-weight: 300;
        padding: 10px 20px;
        -webkit-font-smoothing: antialiased;
    }
    #notificationWindow .notificationContent {
        background: #FFF;
        padding: 20px;
        color: #333;
        font-family: "Open Sans",sans-serif;
        -webkit-font-smoothing: antialiased;
        font-size: 15px;
    }
    #notificationWindow .notificationContent .info {
        font-size: 11px;
        color: #555;
        margin: 0px 0px 20px 0
    }
    #notificationWindow a.btn-close {
        font-family: "Open Sans",sans-serif;
        color: #FFF;
        background: #20C4F4;
        border-radius: 4px;
        font-size: 12px;
        padding: 10px 20px;
        letter-spacing: 0.5px;
        font-weight: 500;
        transition: ease-in-out all .2s;
        text-decoration: none;
        text-transform: uppercase;
        box-shadow: 0 0 10px rgba(0,0,0,0.15);
        display: block;
        float: right;
        margin:10px;
    }
    #notificationWindow a.btn-close:hover {
        background: #000;
    }
    ul.announcements li {
        list-style: none;
        border-bottom: 1px dashed #EAEAEA;
        padding: 20px 0;
        overflow: hidden;
    }
    ul.announcements li:last-child {
        border: none;
    }
    ul.announcements h4 {
        color: #004b8d
    }
    section.dark-blue .read-more,
    ul.announcements a.read-more {
        font-family: "Open Sans",sans-serif;
        color: #FFF;
        background: #20C4F4;
        border-radius: 4px;
        font-size: 12px;
        padding: 10px 20px;
        letter-spacing: 0.5px;
        font-weight: 500;
        transition: ease-in-out all .2s;
        text-decoration: none;
        text-transform: uppercase;
        box-shadow: 0 0 10px rgba(0,0,0,0.15);
        display: block;
        float: right;
    }
    section.dark-blue .read-more{
        float: none;
        margin: 20px 25%;
        position: relative
    }
    section.dark-blue .read-more span {
        position: absolute;
        right: 10px;
        top: 7px;
        font-size: 30px;
        font-family: "Open Sans";
        line-height: 20px;
        text-shadow: 2px 1px 0 rgba(0,0,0,0.2);
        transition: ease-in-out all .2s;
    }
    section.dark-blue .read-more:hover span {
        right: 5px;
    }
    section.dark-blue .read-more:hover,
    ul.announcements a.read-more:hover {
        background: #000;
    }
    section.dark-blue .img-container {
        height: 150px;
    }
    .img-overlay {
        position: absolute;
        top: 0;
        left: 0;
        width: 100%;
        height: 100%;
        background-image: linear-gradient(135deg, rgba(60, 19, 3, 0.55) 0%,#25a3c7 100%);
        z-index: 1;
    }
    section.dark-blue {
        background: #004b8d;
    }
    section.dark-blue p {
        color: #FFF;
    }
    section.dark-blue h3 {
        color: #FFF;
    }
    #salesForceForm {
        margin-top: 100px;
        background: #EAEAEA;
        padding: 20px;
        border-radius: 4px;
        box-shadow: 0 0 10px rgba(0,0,0,0.3);
    }
    .create-case {
        position:relative;
        background-image: url('//simprogroup.com/backup/testing/helpdesk/img/tech_support.jpg');
        background-repeat:no-repeat;
        background-attachment:fixed;
        background-size:cover
    }
    .intro-header {
        position:relative;
        background-image: url('//simprogroup.com/backup/testing/helpdesk/img/helpdesk_large.jpg');
        background-repeat:no-repeat;
        background-attachment:fixed;
        background-size:cover
    }
    .create-case h3 {
        color: #FFF;
    }
    .create-case p {
        color: #FFF;
    }
    #salesForceForm input,
    #salesForceForm select,
    #salesForceForm textarea {
        box-shadow: inset 1px 1px 0 rgba(0, 0, 0, 0.13);
    }
    #salesForceForm input:focus,
    #salesForceForm select:focus,
    #salesForceForm textarea:focus{
        background: #fdfcdd
    }
    #salesForceForm label {
        display: inline-block;
        max-width: 100%;
        margin-bottom: 5px;
        font-weight: 600;
        font-family: "Open Sans";
    }
    section#hours {
        background: #F2F4F5;
    }
    section#hours p {
        font-size: 14px;
        line-height: 16px;
    }
    section#hours a {
        color: #20C4F4;
    }
JS
$("#reason").children("option[data-type^='account']").hide();
    $('#type').on('change', function(){
       if($(this).val() == 'Admin Requests'){
           $("#reason").children("option[data-type^='account']").show();
           $("#reason").children("option[data-type^='question']").hide();
       }else{
           $("#reason").children("option[data-type^='account']").hide();
           $("#reason").children("option[data-type^='question']").show();
       }
    });
    $('ul.announcements a.read-more').on('click', function(e){
        e.preventDefault();
       $('#notificationWindow').addClass('active');
    });
Term
Wed, 12/27/2017 - 06:57

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